How can I contact Molly's Brand?

You can email us at mollysjetlife@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?


Where do you ship from?

We ship from Germany.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations before shipment.

What payment methods do you accept?

We accept all major credit cards, PayPal payment and bank transfer. 

When will my order be processed?

We process orders from Monday to Sunday. Orders will be processed & shipped within 1 business day from the order date.

How long will it take to receive my order?

Germany: 2-4 business days.

Europe: 4-10 business days.

International: 1-2 weeks.

What if I don't receive my order?

If you don't receive your order please contact us, you are eligible for a full refund.

How do I return an item?

Please contact us at mollysjetlife@gmail.com.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.